Written by the MB Elevator engineering team. The same engineers who survey, install and service the lifts we write about.
If you're on an RWA committee managing an elevator AMC, you're making a decision on behalf of every single resident, using money that comes out of a shared maintenance fund. That raises the bar for how carefully that decision should actually get documented and reviewed, more than most committees realise until something goes wrong.
Planning renewal ahead of time
Start the renewal conversation well before your current contract actually expires, not in the final couple of weeks. That gives your committee real time to compare quotes, check references, and negotiate terms, rather than renewing under time pressure with the incumbent just because there's no time left to switch to anyone else.
Cost allocation
Most societies allocate AMC cost across all units through the maintenance fund rather than billing individually, which means your committee has a real responsibility to residents to get genuine value from that shared spend. Not simply the lowest quote on paper, but the best combination of coverage, response time, and reliability, which don't always come from the cheapest bidder.
Evaluating the incumbent honestly
Before renewing automatically out of habit, review the actual breakdown log from the past year: how many calls came in, how quickly they got resolved, and whether spare parts were actually available when needed. Our piece on choosing an elevator company for a housing society covers the specific questions worth revisiting at every renewal, not just the first time you hire someone.
Presenting the decision to residents
A committee that can show residents a clear comparison, cost, coverage, response-time SLA, references, faces far less pushback than one that just quietly renews and only explains if someone asks. Being upfront about it protects the committee just as much as it protects residents, and it builds the kind of trust that makes future decisions easier too.
Handling disagreement within the committee
It's common for committees to disagree on whether to renew an incumbent or switch, especially when the incumbent is personally known to some members. Keeping the decision anchored to the documented breakdown log and written quotes, rather than personal relationships, makes these conversations far less contentious and far easier to justify to residents afterward.
Keeping records for the next committee
Committees change over time, and institutional memory tends to get lost when they do. Keep a written record of past AMC performance, renewal decisions, and the reasoning behind them, so the next committee isn't starting from zero when their turn comes to make this same decision.
See our AMC contracts page for the terms we offer societies directly, and our location pages for coverage across Delhi NCR.
A final thought for committees just starting this process
If this is your committee's first time genuinely reviewing an AMC rather than just renewing on autopilot, don't feel like you need to overhaul everything at once. Start with the breakdown log review and the transparency conversation with your current provider, and let that tell you whether a fuller renewal process is actually necessary this year.
This process gets easier every year you do it properly
The first genuinely thorough AMC review a committee runs is usually the hardest, since there's no existing template or record to work from. Once you've been through it once and kept proper documentation, every future renewal gets faster and easier, because you're comparing against your own building's real history instead of starting from nothing each time, which is exactly the advantage a well-run committee builds up over the years.
Residents notice more than committees expect
Even residents who never attend a committee meeting tend to notice whether the lift is running well, whether call-outs get resolved quickly, and whether the cabin is kept clean and functional. Getting the AMC decision right shows up in these everyday details, and it's often the single most visible thing a committee does all year, whether or not residents realise that's what they're actually noticing.
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